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Refund & Cancellation Policy

A legal disclaimer

Effective Date: November 2025

Thank you for shopping with Jardim. We strive to deliver fresh, natural and high-quality products including floral bouquets, plants, bonsai, décor items, and similar handmade/natural goods. Due to the nature of our products, refunds and cancellations follow the below policy.

 

1. Order Cancellation

All orders are final. Orders cannot be cancelled once placed.

 

2. Refunds

Refunds are applicable ONLY under the following circumstances:

2.1 Damaged or Defective Product Delivered

Refunds are available if:

  • The product is delivered visibly damaged, broken, or in non-usable condition.

Not Eligible:

  • Minor variations in color, texture, wrapping, vase, or appearance (natural products vary).

  • Damage caused after the delivery is completed.

  • Customer not available to receive the order.

 

3. Non-Refundable Products

Due to the fresh, perishable and customized nature of our items, the following are non-refundable:

  • Fresh flower bouquets

  • Live plants & bonsai

  • Custom arrangements

  • Same-day orders

  • Seasonal/limited edition items

 

4. Wrong or Incomplete Address

  • If the customer provides an incorrect, incomplete, or unreachable address, no refund will be issued.

  • Reattempt delivery may be charged additionally, subject to feasibility.

 

5. Delivery Attempts

  • If the recipient is unavailable, we will attempt to contact the customer.

  • If delivery cannot be completed due to unavailability of customer, the order is considered fulfilled and non-refundable.

 

6. Quality Disclaimer

  • Natural products (flowers/plants) vary by season and availability.

  • Substitutions may occur within the same quality range.

  • Slight variations do not qualify as defects.

 

7. Refund Processing Time

  • Approved refunds will be initiated within 7-10 business days.

  • Refunds will be processed to the original payment method.

 

8. Delivery Charges

  • Delivery charges are non-refundable once the order is dispatched.

  • If a refund is approved, the product value will be refunded excluding delivery fees.

 

9. Contact for Issues

If you have any problem with your order, please contact us immediately:

 

10. Vendor-Sourced Products

Some products may be prepared by third-party vendors. Jardimz conducts quality checks before dispatching the order. Refund decisions remain at the sole discretion of Jardimz.

 

11. Final Decision

Jardim reserves the right to determine eligibility for refunds or cancellations and may approve or deny requests based on evidence and product condition.

Thank you for supporting small makers, local florists, and natural product sellers through Jardim.

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